When does the age check start?

The customer typically starts the guided check directly after Shopify checkout.

What happens while verification is pending?

The affected order stays on hold until OneGuard returns a successful result or your cancellation window ends.

How fast is the Face ID check?

The Face ID step is usually complete in less than 5 seconds.

What happens if a verification fails?

Failed and inconclusive results are reviewed again by a real person. This keeps genuine customers from being rejected unnecessarily and protects conversion.

Platform Try Demo

Shopify age verification with ID and face match

Q: How long does a complete verification take?

An automated verification usually takes less than 20 seconds.

Install the app, define your rules, and automate order holds, verification, and release.

Install from Shopify Try the demo

Shopify age verification with ID and face match

How OneGuard integrates with Shopify

OneGuard guides customers through the check after checkout and keeps the order on hold until a result is available.

Verification directly after purchase

Capture the age check immediately after checkout. A guided popup leads customers through the process in seconds — no account, minimal friction.

Automatic order hold & auto‑cancel

Orders that require review are automatically held. Set a cancellation window (e.g., 3–14 days), stay compliant and avoid chargebacks until verification is complete.

Proactive daily reminders

We automatically remind daily until verification is complete — fewer orders get stuck and more revenue is released.

Manual review & personal support

Real people review failed and inconclusive automated results again.

Privacy-aware data handling

Raw ID, face, and biometric data is processed in the OneGuard verification flow, not sent to Shopify, and deleted no later than 30 days after collection.

Recognize returning customers

Apply your own rules to decide when a returning customer needs another verification.

Live in minutes

Connect OneGuard to your store and verify high-risk orders immediately.

Install the Shopify app

Add OneGuard from the Shopify App Store.

Configure verification rules

Define products, shop name and rules for orders.

Start with your first verification

Activate the interface and new orders are verified automatically.

Turn more checks into successful orders

Automation handles clear results in seconds. Real people review failed and inconclusive checks again.

Under 20 seconds

A complete automated verification usually takes less than 20 seconds.

Face ID under 5 seconds

The guided Face ID check is usually complete in less than 5 seconds.

More than 99.5% success rate

More than 99.5% of checks return a usable result.

Reviewed by real people

Failed and inconclusive results are checked again by a real person to protect conversion.

Shopify age verification FAQ

Direct answers about setup, speed, and success rate.

Bring age verification to Shopify

Speak with our specialists to align OneGuard with your workflows, or install the app to get started today.